Zoho Forms – Drag & Drop Form Builder for Websites – Contact Forms, Payment Forms, Order Forms & More

What is Zoho Forms?

Zoho Forms is a drag and drop form builder for WordPress sites. It lets you build contact forms, payment forms, order forms, and more without writing code. The plugin is developed by Zoho Forms, a company behind the larger Zoho product suite. It has been available on WordPress for 10 years, making it a veteran in the space.

Currently, the plugin has 10K+ active installs. Its rating sits at 2.7/5 from 14 reviews. The rating breakdown is notable: 29% of users give it 9% give it one star. This split suggests a polarized user experience. The current version is 4.0.4, and it was last updated on Aug 8, 2025. If you are searching for how to create a contact form in WordPress, this plugin offers a direct path.

Key Features of Zoho Forms

• Drag-and-Drop Builder: Build forms by moving fields into place. No coding skills are required.
• Payment Gateways: Accept payments via PayPal, Stripe, Razorpay, and Paytm directly through your forms.
• Conditional Logic & Formulas: Show or hide fields based on user answers. Use formula fields for calculations.
• Direct CRM Integrations: Sync submissions to Zoho CRM, Salesforce, Mailchimp, and Zoho SalesIQ automatically.
• Security & Compliance: The plugin supports encryption, SSL, GDPR, HIPAA, and WCAG compliance standards.
• Multilingual Forms: Create forms in multiple languages to reach a wider audience.
• PDF Editor & Document Merge: Convert submissions into PDFs or populate them into custom document templates for invoices and contracts.
• Geolocation Tracking: Capture the respondent's exact location with longitude and latitude coordinates on each submission.

Who Should Use Zoho Forms?

Zoho Forms suits businesses of any size that need a no-code form solution. It works for beginners who want to create a simple contact form quickly. It also fits developers who need advanced workflows, conditional rules, and direct integration with Zoho CRM. The free forever plan covers basic features for small sites or startups.

The plugin is ideal for sites that handle payments or require compliance. With HIPAA and GDPR support, it serves healthcare and legal sectors. However, the 43% one-star rating and the fact that 0 support threads were resolved in the last 2 months (out of 0 open and 0 resolved) signal a risk. Users considering this as the best contact form plugin for WordPress should weigh these support gaps carefully.

Installation & Setup

You can install Zoho Forms directly from the WordPress plugin installer. Search for "Zoho Forms" in the Add New Plugin screen and click Install Now. The plugin requires WordPress 2.8 or higher and is tested up to version 4.0.4. The setup is beginner-friendly, though connecting to external Zoho services may require an account registration step.

Support & Community

The support data for this plugin raises concerns. Over the past 2 months, there are 0 open threads and 0 resolved threads, giving a 0% resolution rate. This means either the forum is inactive, or users are not reporting issues there. With a 2.7/5 rating from 14 reviews, the community feedback is mixed. The 43% one-star reviews suggest that a significant portion of users encounter problems that may not be addressed.

For a plugin that aims to create payment forms in WordPress, reliable support is critical. If you choose Zoho Forms, plan to rely on Zoho's 24/5 direct support channels rather than the WordPress forum. The plugin's 10-year history shows it is not abandoned, but the current support metrics are weak.