UserFeedback – Create Interactive Feedback Form, User Surveys, and Polls in Seconds
Plugin Review
AI-ResearchedWhat is UserFeedback?
UserFeedback is a WordPress plugin that lets you collect real-time input from your site visitors using surveys, polls, and feedback forms. It answers the "why" behind user behavior, which standard analytics tools cannot provide. The plugin was developed by Syed Balkhi and has been available for 3 years. It currently has over 200,000 active installs and holds a 4.8 out of 5-star rating from 301 reviews, with 92% of those being five-star ratings.
The tool focuses on helping site owners increase engagement and revenue by understanding visitor intent. You can ask specific questions about content, products, or brand recall. The free version allows unlimited surveys and feedback collection without capping your site traffic.
Key Features of UserFeedback
- 20+ Pre-Built Templates: Launch surveys quickly using ready-made templates for NPS, polls, and customer satisfaction.
- Unlimited Question Types: Use ratings, scales, checkboxes, radio buttons, stars, and open text fields to gather varied feedback.
- Page-Level Targeting: Display surveys on specific blog posts, product pages, or to users who have made a purchase.
- Device Targeting: Show feedback forms only to mobile, desktop, or tablet users based on your needs.
- Comment Box Follow-Up: Add a text field after any question to ask users why they gave a specific rating.
- Instant Notifications: Receive alerts immediately when a visitor submits feedback, enabling quick responses.
- In-Depth Analytics Reporting: View survey results with built-in reports that show response trends and patterns.
- No Coding Required: Create and customize surveys entirely through the WordPress admin interface.
Who Should Use UserFeedback?
This plugin suits beginners and experienced site owners who need direct visitor input. It works for any WordPress site, including blogs, ecommerce stores, and membership communities. The setup process requires no technical skill, making it accessible to non-developers. With 200,000 active installs, it is a widely trusted solution for gathering user opinions.
Ecommerce store owners can ask why customers abandoned carts or which products they want next. Bloggers can request content ideas or measure article helpfulness. Service sites can run NPS surveys to track client loyalty. The free version supports unlimited feedback collection, so small businesses can use it without worrying about traffic limits or data caps.
Installation & Setup
You can install UserFeedback directly from the WordPress plugin repository or by uploading the files manually. After activation, a new "UserFeedback" tab appears in your admin menu. The setup is beginner-friendly and requires no coding, as you simply select a template or create a custom survey from scratch.
Support & Community
The plugin's support forum shows 0 open threads and 0 resolved threads over the last 2 months, indicating a 0% resolution rate during that period. However, the plugin maintains a high 4.8-star rating with 92% five-star reviews and only 4% one-star ratings. Support is provided exclusively through the developer's website, not the WordPress.org forum. For documentation and tutorials, users can access the official UserFeedback Documentation page, which includes videos and FAQs.
Pros & Cons
- With a 4.8/5 rating from 301 reviews and 92% five-star ratings, the plugin is highly regarded by its 200K+ active install base.
- It offers ready-to-use templates for NPS surveys, polls, and custom feedback forms, enabling setup without any coding.
- Users can create unlimited surveys with page-level and device targeting, allowing specific feedback collection for different content or user segments.
- The plugin provides real-time reporting and analytics, helping site owners understand visitor motivations beyond standard analytics tools.
- It features 20+ question templates and unlimited question types in the Pro version, supporting diverse feedback collection needs.
- The plugin is a lite version, with advanced features like device targeting and advanced notifications locked behind a paid Pro upgrade.
- There are zero support threads listed, which may indicate limited community support or difficulty finding user-shared solutions.
- The 4% one-star rating suggests some users encounter significant issues, though the specific problems are not detailed in the available data.
Technical Details
- Requires WordPress
- 5.9.0+
- Requires PHP
- 7.4+
- Tested up to WP
- 6.9.4
- First Released
- 2023 (3+ years)
- Support (last 2 months)
- 0 threads
Feature Tags
Frequently Asked Questions
Yes, UserFeedback is free and available on WordPress.org. It has over 200K active installs and a rating of 4.8 out of 5 from 301 ratings.
UserFeedback has more than 200,000 active installs on WordPress sites. It also holds a strong 4.8/5 rating based on 301 user reviews.
UserFeedback requires WordPress version 5.9.0 or higher to run. It has been tested up to WordPress version 6.9.4 for compatibility.
Yes, the plugin was first released in 2023 and was last updated on May 21, 2026, as version 1.11.2. It is actively maintained by author Syed Balkhi.
UserFeedback requires PHP version 7.4 or higher on your server. This ensures the plugin runs smoothly with modern WordPress installations.
Support is provided exclusively on the plugin’s website, and in the last 2 months there have been 0 support threads and 0 resolved issues. Most users find the official documentation and tutorials helpful for getting started.
Yes, UserFeedback is designed for beginners with no coding needed — you simply install the plugin, pick a template, and start collecting feedback. It works with any WordPress site running version 5.9.0 or higher.
You can create unlimited surveys, use ready-made templates for NPS® surveys or product feedback, and target specific users or posts. The survey widget appears automatically on your site to collect real-time insights.